Refund Policy

Last Updated: December 27, 2024

Iruda prioritizes customer satisfaction. If you are not satisfied with our premium service, you may request a refund according to the policy below.

1. Service Delivery

Iruda Premium service is provided immediately upon payment. For subscriptions, the service is available from the payment date for the duration of the subscription period (monthly/yearly).

2. Exchange Policy

As Iruda is a digital content and online service, exchanges are not available. If you experience issues with the service, please refer to the refund policy below.

3. Refund Eligibility Period

Purchase Type	Refund Period	Conditions
Monthly Subscription	Within 7 days of payment	First payment only

4. Non-Refundable Cases

Refunds are not available in the following cases:

After the refund eligibility period has passed

5. How to Request a Refund

Send a refund request email to support@iruda.app.
Include your payment email, payment date, and reason for refund.
Our team will review and respond within 1-3 business days.
Upon approval, refunds will be processed within 3-7 days depending on payment method.

6. Subscription Cancellation

To cancel your subscription:

Go to Settings → Account → Manage Subscription in the app
Or send a cancellation request to support@iruda.app

When you cancel, you'll continue to have access to premium features until the end of your current billing period.

7. Payment Errors

If a payment error occurs (duplicate charges, unauthorized payments, etc.):

Contact us immediately at support@iruda.app.
Attaching payment proof (receipt, card statement, etc.) will speed up processing.
Full refund will be processed after verification.

8. Contact

For any refund-related inquiries, please feel free to reach out:

Category	Details
Email	support@iruda.app
Response Time	1-3 business days